Data protection and security
We, the ToolTeam® - August GmbH, are the operator of this website and of the services offered on it and are therefore responsible for the collection, processing and use of personal data within the scope of the German Federal Data Protection Act (BDSG-neu), the General Data Protection Regulation of the European Union (GDPR), the German Telecommunications Act (TKG) and the German Telemedia Act (TMG). The proper and careful handling of your personal data is of particular importance for us. Therefore, we are pleased to inform you in the following about the handling of your personal data.
1. Collection & storage of personal data and type & purpose of its use
1.1 When visiting the website
In general, you can use our website without disclosing your identity. By accessing our website, information will automatically be sent to the server of our website due to the browser used on your end device. This information will be temporarily stored in a so-called log file.
The following information will be collected automatically, without any action on your part, and will be stored until automated deletion:
• The IP address of the requesting computer
• Date and time of access
• Name and URL of the retrieved file
• The website from which the access is made (referrer URL)
• The browser used and, possibly, the operating system of your computer as well as the name of your access provider.
The aforementioned data will be processed by us for the following purposes:
• Guarantee of a smooth connection establishment of the websitebr/>
• Ensuring a comfortable use of our website
• Evaluation of system security and stability
• Further administrative puroposes
The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case we will use the collected data for the purpose of drawing conclusions on your person.
In addition, we use cookies and analysis services during visits to our website. For more detailed explanations, please refer to sections 9 and 10 of this privacy policy.
1.2 When using our contact form
For questions of any kind, we provide you with the opportunity to contact us via a form available on our website. In doing so, it is necessary to provide a valid e-mail address for us to be able to know the origin of the request and to be able to answer it. Additional information can be provided voluntarily. It is your free decision whether you would like to enter this data in the contact form. Data processing for the purpose of contacting us is based on your voluntarily given consent according to Art. 6 para. 1 p. 1 lit. a GDPR. The personal data collected by us for the use of the contact form will be automatically deleted after completion of your request.
1.3 When ordering via our website
You can either place orders through our website as a guest with no need for registration or by registering in our store as a customer to place future orders more easily. Registration allows you to log in directly to our store with your e-mail address and password in the event of a future order, without having to re-enter your contact information.
Your personal data will subsequently be entered into an input mask and will be transmitted to us and saved.
When you place an order via our website, we shall primarily collect the following data, both in the case of a guest order and in case you register in the store:
• form of address, first name, last name
• a valid e-mail address
• address
• telephone number (for forwarding orders)
The collection of this data is done,
• in order to be able to identify you as our customer;
• in order to be able to process, execute and handle your order;
• in order to correspond with you;
• for billing;
• for the settlement of any existing liability claims, as well as the assertion of possible claims against you;
• to ensure the technical administration of our website;
• in order to manage our customer data.
As part of the ordering process, consent will be obtained from you for the processing of this data.
The data processing is carried out in response to your order and/or registration and is necessary for the aforementioned purposes for the appropriate processing of your order and for the mutual fulfillment of obligations arising from the purchase contract in accordance with Art. 6 para. 1 p. 1 lit. b GDPR.
2. Data sharing
A transfer of your personal data from us to third parties will only be made to the service partners involved in the processing of the contract, such as the logistics company responsible for delivery and the credit institution responsible for payment matters. In cases where your personal data is passed on to third parties, however, the scope of the data transferred is limited to the minimum necessary.
Your personal data will not be transferred to third parties for purposes other than those mentioned above.
We shall in any case only pass on your personal data to third parties if:
• you have given your express consent to do so in accordance with Art. 6 (1) p. 1 lit. a GDPR;
• the disclosure is necessary pursuant to Art. 6 (1) p. 1 lit. f GDPR for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data;
• there is a legal obligation for the disclosure pursuant to Art. 6 (1) sentence 1 lit. c GDPR; and
• this is legally permissible and necessary for the processing of contractual relationships with you according to Art. 6 para. 1 p. 1 lit. b GDPR.
In the course of the ordering process, consent will be obtained from you for the transfer of your data to third parties.
3. Duration of storage
After cancellation of the purchase process, the data stored by us will be deleted. In the event of the conclusion of a contract, all data relating to the contractual relationship shall be stored until the expiry of the retention period under tax law (6 years). Your name, address, purchased goods and date of purchase will also be stored until the expiry of the product liability (10 years). The retention periods result from § 147 para. 2 in connection with para. 1 no. 1, 4 and 4a AO, § 14b para. 1 UStG (sales tax law). Data processing is performed on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 (1) a) (consent) and/or b) (necessary for the performance of the contract) of the GDPR.
4. Security
During your visit to our website, we use the common SSL (Secure Socket Layer) procedure in conjunction with the highest level of encryption supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual website of our Internet presence is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser. It is pointed out that data transmission on the Internet (e.g. communication by e-mail) may have security gaps. Complete protection of data against access by third parties is not feasible. We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. During your visit to our website, we use cookies and web analytics services. For more detailed explanations, please refer to sections 9 and 10 of this privacy policy. We hereby expressly object to the use of contact data published within the scope of the imprint obligation by third parties for the purpose of sending advertising and information material that has not been expressly requested. The operators of the websites expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam mails.
5. Newsletter
We offer you the possibility to subscribe to our newsletter on our website. In this newsletter we provide information about our offers at regular intervals. In order to receive our newsletter, you need a valid email address. We will check the e-mail address you have entered to see whether you are actually the owner of it or whether its owner has authorized the receipt of the newsletter. With your registration to our newsletter we will save your IP address, as well as the date and the time of your registration. This serves as our safeguard in case a third party misuses your e-mail address and subscribes to our newsletter without your knowledge. No further data is collected on our part. The data collected in this manner will only be used for the purpose of receiving our newsletter. The data will not be passed on to third parties. Likewise, the data collected in this way is not compared with data that may be collected by other components of our website. You can unsubscribe from the newsletter at any time. This can be done either by clicking on a link at the end of each newsletter or by sending us an email to [email protected]. The legal basis for the processing of data after registration for the newsletter by you as a user is, in the case of consent on your part, Art. 6 para. 1 lit. a GDPR.
6. Data subject rights
You have the right:
• according to Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
• according to Art. 16 GDPR to immediately request the correction of incorrect data or completion of your personal data stored by us;
• according to Art. 17 GDPR to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right of free expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims;
• according to Art. 18 GDPR to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing pursuant to Art. 21 GDPR;
• according to Art. 20 GDPR to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request its transfer to another person in charge;
• according to Art. 7 p. 3 GDPR to revoke your consent at any time. This means that we may no longer continue the data processing based on this consent in the future and
• according to Art. 77 GDPR to complain to a supervisory authority. As a rule, for this purpose you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
For questions and information regarding the above rights, please contact us at:
Phone: +49(0)221/43082760
Fax: +49(0)221/43082789
: [email protected]
You can also view and change your data stored by us at any time by logging in to our website using your login data.
You can as well delete your data or your entire user profile at any time. This can be done by using the corresponding option in your customer account or by sending a respective request by e-mail to [email protected]. We would like to point out that in the event of deletion of your data, it will not be possible to make use of our features and services, or at least not to the full extent.
7. Right of opposition
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) p. 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying any particular situation. If you would like to make use of your right of revocation or objection, it is sufficient to send an e-mail to [email protected].
8. Privacy policy for payment providers
Privacy Policy for Invoice & Installment Purchase & SEPA-Basis Direct Debit (click here to read)
9. Cookies
Cookies help in many aspects to make your visit to our website easier, more pleasant and more useful. Cookies are alphanumeric information files (text files) that are automatically created by your web browser and stored on your terminal device (laptop, tablet, smartphone or similar) every time you visit our website. Cookies do not cause any damage to your end device, do not contain viruses, Trojans or other malware, neither will any personal data be transmitted to us by the setting of cookies. On the one hand, the use of cookies serves to make the utilization of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website before. These will be automatically deleted after you leave our website. In addition, in order to optimize user-friendliness, we also use temporary cookies that are stored on your terminal device for a certain specified period of time. When you visit our website again to make use of our services, it will automatically be recognized that you have already been on our website and which entries and settings you have made so that you do not have to enter them again. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you (see clause 10). These cookies allow us to automatically recognize that you have already been with us when you visit our website again. These cookies will be automatically deleted after a defined period of time. The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties pursuant to Art. 6 (1) p. 1 lit. f GDPR. Most browsers accept cookies automatically. However, you can configure your browser in such a way that no cookies will be stored on your computer or that a notice will always appear before a new cookie will be created. However, the complete deactivation of cookies may result in you not being able to use all the functions of our website. Please also read our Cookies & Internet Advertising Statement.
10. Web analytics services
We use web analysis services for the purpose of demand-oriented design and continuous optimization of our website. In this context, pseudonymized usage profiles are created and cookies are used (see clause 9). The information generated by the cookie about your use of this website, such as
• browser type/version;
• the operating system used;
• referrer URL (the previously visited page);
• the host name of the accessing computer (IP address);
• the time of server request
will be transmitted to and stored by the servers. The information will be used to evaluate the use of this website, to compile reports on website activity and to provide other services related to the use of the website and the Internet for the purposes of market research and demand-oriented design of these Internet pages. This information may also be transferred to third parties if required by law or if third parties process this data on our behalf.
In no case will your IP address be associated with other data concerning the user. The IP addresses are anonymized so that an assignment is not possible (IP masking).
The user can prevent the installation of cookies by configuring the browser software accordingly (see clause 8); however, we would like to point out that in this case not all functions of this website can be used to their full extent.
The user can object to the creation of usage profiles at any time. For the communication of the revocation, the contact details mentioned under point 6 can be used.
In this regard, please also read our Cookies & Internet Advertising Statement.
The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) p. 1 lit. f GDPR.
11. Privacy policy for the use of Facebook plugins ("Like button")
Plugins of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.
When you visit our website, a direct connection between your browser and the Facebook server will be established via the plugin. Facebook thereby receives the information that you have visited our website with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our website on your Facebook profile. This allows Facebook to associate your visit to our website with your user account. We would like to point out that we, as the provider of the website, have no knowledge of the content of the transmitted data or its use by Facebook. For further information on this, please refer to facebook's privacy policy at http://de-de.facebook.com/policy.php
If you do not want Facebook to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.
In this regard, please also read our Cookies & Internet Advertising Statement.
12. Privacy policy for the use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics also uses cookies, i.e. alphanumeric information files (text files) that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website will usually be transferred to a Google server in the USA and stored there. In case of activation of IP anonymization on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser in the framework of Google Analytics is not merged with other data from Google.
You can prevent the storage of cookies by selecting the respective settings in your browser software (see section 7); however, please note that in this case you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
In this context, please also read our Cookies & Internet Advertising Statement.
13. Privacy policy for the use of Google Adsense
Our website uses Google AdSense, a service for embedding advertisements of Google Inc. ("Google"). Google AdSense also uses cookies, which are alphanumeric information files that are stored on your computer and allow an analysis of the use of the website. Google AdSense does as well use so called web beacons (invisible graphics). By using these web beacons, information such as visitor traffic on these pages can be analyzed.
The information generated by cookies and web beacons regarding the use of this website (including your IP address) and the provision of advertising formats will be transmitted to a Google server in the USA and stored there. This information may be shared by Google with Google's contractors. However, Google will not merge your IP address with any other of your personal data.
You can prevent the installation of cookies by selecting the respective settings in your browser software (see clause 8); however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes set out above.
In this regard, please also read our Cookies & Internet Advertising Statement.
14. Privacy policy for the use of Google +1
14.1 Collection and disclosure of information
Using the Google +1 button, you can publish information worldwide. Via the Google +1 button, you and other users receive personalized content from Google and our partners. Google stores both the information that you have given +1 for a content and information about the website you were viewing when you clicked +1. Your +1s may be displayed as notices along with your profile name and photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and ads on the Internet.Google records information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a globally visible, public Google profile, which must at least contain the name chosen for the profile. This name is used in all Google services. In some cases, this name may replace another name you used when sharing content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.
14.2 Use of the collected information
In addition to the uses explained above, the information you provide will be used in accordance with the applicable Google Privacy Policy. Google may publish aggregate statistics about users' +1 activities or share them with users and partners, such as publishers, advertisers, or affiliated websites.In this regard, please also read our Cookies & Internet Advertising Statement.
15. Privacy policy for the use of Hotjar
On our pages we use Hotjar to better understand the needs of our users and to optimize the offer on this website.
Using Hotjar's technology, we get a better understanding of our users' experiences (e.g., how much time users spend on which pages, which links they click, what they like and dislike, etc.). This helps us to orient our offer according to the feedback of our users.
Hotjar works with cookies and other technologies to collect information about the behavior of our users and about their terminal devices (in particular, IP address of the device (collected and stored only in anonymous form), screen size, device type (unique device identifiers), information about the browser used, country as location, language preferred to view our website). Hotjar stores this information in a pseudonymized user profile. The information will not be used by Hotjar or us to identify individual users nor will it be merged with any other data about individual users. The legal basis is provided by Art. 6 para. 1 p. 1 lit. f GDPR.
For more information, please see Hotjar's Privacy Policy: https://www.hotjar.com/legal/policies/privacy
You can object to the storage of a user profile and information about your visit to our website by Hotjar, as well as to the setting of Hotjar tracking cookies on other websites via this link: https://www.hotjar.com/legal/compliance/opt-out
In this regard, please also read our Cookies & Internet Advertising Statement.
16. Use of the Xing recommendation components
We use components of the XING.com network on our pages. These components are a service of the XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany.
With each individual call-up of our website which is equipped with such a component, this component causes the browser you are using to download a corresponding representation of the component from XING.
To our knowledge, XING does not store any personal data about the user when he or she calls up our website. XING also does not store IP addresses. In addition, there is also no evaluation of usage behavior via the use of cookies related to the "XING Share button". Further information on this can be found in the privacy notices for the XING Share button at: https://www.xing.com/app/share?op=data_protection
In this regard, please also read our Cookies & Internet Advertising Statement.
17. Privacy policy for the use of LinkedIn recommendations
On our website we use components of the network LinkedIn. LinkedIn is a service of the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. With each individual access to our website which is equipped with such a component, this component causes the browser used by you to download a corresponding representation of the component from LinkedIn.
This process informs LinkedIn about the specific website of our Internet presence that is currently being visited. If you click the LinkedIn "Recommend Button" while logged into your LinkedIn account, you can link the content of our pages on your LinkedIn profile. This enables LinkedIn to associate the visit to our pages with your LinkedIn user account.
We do not have any influence on the data that LinkedIn collects through this, nor on the scope of this data collected by LinkedIn. We also do not have any knowledge about the content of the data transmitted to LinkedIn. Details on data collection by LinkedIn as well as your rights and possible settings can be found in LinkedIn's privacy policy. You can find these notes at http://www.linkedin.com/legal/privacy-policy
In this regard, please also read our Cookies & Internet Advertising Statement.
18. Privacy policy for the use of LiveChat
On our website, we use components of the service provider LiveChat for customer communication and for support and sales purposes. LiveChat is a service of LiveChat Inc, 101 Arch Street, 8th Floor, Boston MA 02110, USA. The server provided by us for this service is located in Frankfurt. Data transfer to the USA and disclosure to third parties is not excluded.
Every time you visit our website, which is equipped with such a component, you have the option of contacting our service and sales team via chat. The service and sales team can also proactively contact you by writing to you.
We have no control over the data that LiveChat collects through this, nor over the scope of this data collected by LiveChat. We also have no knowledge of the content of the data transmitted to LiveChat. Details on data collection by LiveChat as well as your rights and setting options can be found in LiveChat's privacy notices.
You can find this information at https://www.livechat.com/legal/privacy-policy and https://www.livechat.com/legal/gdpr-faq
In this regard, please also read our Cookies & Internet Advertising Statement.
19. Up-to-dateness of the privacy policy
This privacy policy is currently valid as at December 2022.
If you wish to view or delete the data that we have collected about these services and that we have, please contact us in writing by email to [email protected].
Due to subsequent development of our website and the offers provided on it, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy. The current Privacy Policy can be accessed and printed out at any time on our website under the following link: Privacy Policy.
20. Source reference
Attorney Andreas Gerstel, Chamber of Commerce, Privacy Policy eRecht24, Privacy Policy Google Analytics, Privacy Policy Google +1, Privacy Policy LiveChat